Why Gow's
Consumers have a lot of choices these days. In the age of “Big Box” stores many people are of the opinion that independent stores can’t compete. The reality might surprise you. Allow us to explain…
Quality and Selection
Gow’s is a member of Home Furniture (a division of Home Hardware) which gives us access to all major manufacturers and suppliers. However, we are not limited to what someone in corporate HQ tells us to carry… that’s the beauty of the independent part. We can access just about anything which means we can stock our store with items we feel will be well received by other consumers in our marketplace. Since we live here, we have a pretty good handle on interests and tastes. Alternatively, we can order in exactly what someone wants from our wide selection of quality, brand name suppliers.
Much the same is true with our Home Electronics division. As a member of Audio Video Unlimited we also achieve the same access to major brand name electronics. We like to think of our independent status as the “Best of Both Worlds”… large selection with local discretion!
Service
Let’s talk about service for a minute. When was the last time you really felt like you received great service? That’s another key advantage of dealing with Gow’s. We work here and we are also owners, which means that we have a very keen interest in making sure that our customers receive excellent service. Our staff isn’t just interested in “hitting a sales quota” or “putting in the hours”… we care because it is our business and our livelihood.
Beyond Customer Service there is the Servicing of the products we sell and once again, we feel that we have an advantage to offer. Simply put, “We Service What We Sell”. We offer local factory authorized service and repair which takes a lot of hassle out of the equation if and when you do require service. After the sale support is just as important to us as getting the sale because long term customer relationships is what has built our business in the first place.
Value
Everyone wants a great deal and the best possible price… that’s human nature. You might wonder how a locally owned independent can compete with the Big Box stores on price? Well… we can and we do and here’s how we do it…
- Being locally owned and operated doesn’t mean we don’t have buying power. We mentioned that Gow’s is a member of Home Furniture, a division of Home Hardware which has one of the strongest dealer networks in Canada. Our collective buying power rivals that of our largest competitors.
- Our Electronics division utilizes an Ad Check Guarantee. Basically, “If it’s on sale in the country… it’s on sale at Gow’s”! We price match all the major competitors so you don’t have to worry about whether there is a lower price somewhere else.
- Most importantly, we can make decisions! The Big Box stores have internal systems and more levels of management then you can shake a stick at. When you are doing business with Gow’s, you’re talking to the person who can make a decision. If you are looking at buying different items, we have the power to put together a package deal that will work for you. We are not limited to only what happens to be on sale on a particular day.
So… Why Gow’s?
The answer lies in a simple formula: Quality + Selection + Service + Value = Satisfied Customers!
We look forward to having the opportunity to exceed your expectations.
